Refund Policy

Effective Date: January 1, 2024 | Last Updated: January 1, 2026

1. Overview

This Refund Policy ("Policy") describes the refund and cancellation terms for services provided by Sartori Digital Marketing LLC ("Company," "we," "us," or "our"). By engaging our services, you agree to the terms set forth in this Policy. This Policy should be read in conjunction with our Terms and Conditions, which are incorporated herein by reference.

Digital marketing services involve significant professional time, strategic planning, and resource allocation that begins at or before the start of each engagement period. As such, our refund policy reflects the nature of professional services work, where value is delivered through expertise, time, and effort — not through a physical product that can be returned.

2. Monthly Retainer Services

Monthly retainer services (including SEO, Local SEO, Google Ads management, social media management, content marketing, email marketing, and marketing automation) are billed at the beginning of each service month and cover work performed throughout that month.

Refund Eligibility for Monthly Retainers:

• Before Service Commencement: If a client cancels before any work has commenced in a given billing period, a full refund of that month's retainer fee will be issued, less a $75 administrative processing fee.
• Within First 7 Days of Service Period: If a client cancels within the first 7 days of a monthly service period and minimal work has been performed (less than 25% of the monthly scope), a prorated refund may be issued at our discretion based on work completed.
• After 7 Days of Service Period: No refund will be issued for monthly retainer fees after the first 7 days of the service period, as substantial work will have been performed or committed to during this time.
• Ongoing Months: Monthly retainer fees for months where services have been fully delivered are non-refundable.

3. Project-Based Services

Project-based services (including website copywriting projects, one-time SEO audits, content strategy development, marketing strategy packages, and other defined-scope projects) are governed by the payment schedule outlined in the applicable Service Agreement.

Refund Eligibility for Project-Based Services:

• Initial Deposit (50%): The initial project deposit is non-refundable once work has commenced. The deposit covers initial strategy, research, planning, and early deliverables that cannot be recovered once performed.
• Before Work Commences: If a client cancels a project before any work has commenced, the full deposit may be refunded less a $150 project setup and administrative fee.
• Partial Completion: If a client cancels a project after work has commenced but before completion, a refund of the remaining balance (beyond the deposit) will be calculated based on the percentage of work completed at the time of cancellation. No refund will be issued for work already completed and delivered.
• Final Payment: The final project payment, once made and the project delivered, is non-refundable.

4. Advertising Spend

Advertising spend paid directly to third-party platforms (Google Ads, Facebook/Meta Ads, Bing Ads, etc.) is subject to the refund policies of those respective platforms and is entirely outside our control. Sartori Digital Marketing LLC does not collect, hold, or manage client advertising budgets — advertising spend is paid directly by the client to the advertising platform. We are not responsible for and cannot issue refunds for advertising spend.

5. Setup and Onboarding Fees

One-time setup, onboarding, or account configuration fees (when applicable) are non-refundable once the onboarding process has commenced. These fees cover the substantial time invested in account audits, initial strategy development, platform configurations, and campaign setup work that is performed at the beginning of an engagement.

6. Service Cancellation Procedure

To cancel services, the client must provide written notice via email to camillasartori@sardigmark.com. The cancellation notice must include:

• Client business name and contact information
• The specific service(s) being cancelled
• The requested effective date of cancellation
• Reason for cancellation (optional but helpful)

For monthly retainer services, cancellation requires 30 days' written notice as specified in your Service Agreement. The client is responsible for payment of the final 30-day notice period regardless of whether services are used during that period.

Upon receipt of a cancellation notice, we will confirm receipt within 2 business days, provide a summary of work completed and any outstanding deliverables, and arrange for the transfer of all client-owned assets, account access, and data within 10 business days of the cancellation effective date.

7. Service Disputes and Credits

If a client believes that contracted services were not delivered as specified in the Service Agreement, the client must notify us in writing within 10 business days of the delivery of the disputed services. We will review the complaint in good faith and, if we determine that a service deficiency occurred, may offer one of the following remedies at our discretion:

• Service Credit: A credit applied to the client's account for future services, equal to the value of the disputed work.
• Re-Performance: Re-performance of the deficient service at no additional charge.
• Partial Refund: A partial refund of the fee attributable to the specific service that was not delivered as specified.

We do not issue refunds based on dissatisfaction with results that fall within the normal range of digital marketing performance variability, including but not limited to: fluctuations in search rankings, changes in organic traffic due to algorithm updates, variations in advertising performance, or lead volume that does not meet client expectations when campaign performance is otherwise within industry norms.

8. Exceptions and Special Circumstances

We understand that circumstances beyond a client's control may occasionally necessitate the cancellation of services. We will consider requests for exceptions to this Refund Policy on a case-by-case basis in the following circumstances:

• Documented medical emergency affecting the client or a close family member
• Sudden business closure due to circumstances beyond the client's control
• Natural disaster or force majeure event directly impacting the client's business

Exception requests must be submitted in writing with supporting documentation within 30 days of the triggering event. We reserve the right to approve or deny exception requests at our sole discretion.

9. Refund Processing

Approved refunds will be processed within 10–15 business days of approval. Refunds will be issued via the same payment method used for the original transaction where possible. If the original payment method is no longer available, refunds will be issued by check mailed to the client's address on file. Credit card refunds may take an additional 3–5 business days to appear on the client's statement depending on their card issuer.

10. Chargebacks and Payment Disputes

We strongly encourage clients to contact us directly to resolve any billing concerns before initiating a chargeback with their bank or credit card company. Chargebacks initiated without prior communication will be contested, and we reserve the right to pursue collection of disputed amounts through all available legal means. Clients who initiate unwarranted chargebacks may be subject to a $150 chargeback processing fee and may be denied future services.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website with an updated "Last Updated" date. Your continued engagement of our services after any changes constitutes your acceptance of the revised Policy. The Refund Policy in effect at the time of your Service Agreement signing will govern that engagement.

12. Contact for Refund Requests

All refund requests and cancellation notices must be submitted in writing to: